Terms & Conditions

By placing an order with ZefirkaUK, you agree to the following terms. We aim to keep things sweet, simple, and transparent.
 

1. Orders & Customisation

• All products are handmade to order.

• Please provide clear details for custom requests (flavours, colours, messages).

• Once confirmed, changes may not be possible due to preparation time.
   

2. Payment

• Payment is required in advance via bank transfer or approved method.

• Orders are only confirmed once payment is received.

• We do not store or process card details directly.
   

3. Delivery & Collection

• We offer local delivery or collection by arrangement.

• Delivery times are agreed in advance and may vary based on availability.

• We are not liable for delays caused by third-party couriers.
   

4. Allergies & Ingredients

• Our marshmallows may contain allergens (e.g. egg, gelatine).

• Full ingredient lists are available on request.

• Customers are responsible for informing us of any allergies before ordering.
   

5. Refunds & Cancellations

• Due to the perishable and personalised nature of our products, refunds are not available once production begins.

• If you need to cancel, please contact us as soon as possible — we’ll do our best to help.

• In case of error or dissatisfaction, please reach out within 24 hours of delivery.
   

6. Intellectual Property

• All branding, designs, and content (including photos and packaging) are the property of ZefirkaUK.

• Please do not reproduce or use them without permission.
   

7. Contact & Support
For questions, feedback, or special requests, contact us at:
📧 menedjer.info@gmail.com

Last updated: 07.08.2025