Accessibility Statement

At ZefirkaUK, we believe that sweetness should be accessible to everyone. We are committed to ensuring that all our customers — regardless of ability — can enjoy our products and services with ease and comfort.

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1. Inclusive Communication
We offer clear, friendly communication across multiple channels:

• Written messages in plain English and Ukrainian

• Visual menus and product descriptions

• Support via email, WhatsApp, and social media

If you need information in a different format (large print, audio, or translated), just let us know — we’re happy to help.

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2. Ordering Assistance
If you experience difficulty placing an order, we’re here to assist:

• We can take orders via direct message or email

• We’ll guide you through options and customisations

• We’ll confirm all details clearly before processing

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3. Physical Accessibility
Our marshmallows are made in a home-based kitchen and delivered directly. While we don’t operate a public shop, we aim to make pickup or delivery arrangements flexible and accessible.

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4. Feedback Welcome
We’re always learning. If you encounter any barriers or have suggestions to improve accessibility, please contact us at menedjer.info@gmail.com.

We want every customer to feel welcome, valued, and included — because joy should never have limits.